How 1Red Protects Your Data
Clear information on what we collect, why we collect it, and the choices UK players have over their personal data.
1Red Privacy Policy
Last updated: September 23, 2026
This page explains what personal data 1Red collects from players in the United Kingdom, how it is used, how long it is kept and what rights you have over it. It should be read alongside our terms and our responsible gaming information.
When you register a 1Red account we collect the information needed to open and run that account properly. That includes your name, date of birth, home address, email, phone number and, where relevant to verifying your identity, documents such as a passport, driving licence or a recent utility bill. We also hold records of deposits, withdrawals, wagering activity and any communication you have with our support team.
Why we collect this data
We use personal data for a specific set of purposes and nothing beyond what is reasonably needed to run the account and keep it secure. That includes confirming you are 18 or over, verifying your identity before withdrawals, processing deposits and payouts in GBP or in supported cryptocurrencies, detecting fraud or unusual account activity, and sending you service messages about your balance, bonus progress or account status.
- Age and identity verification, including document checks where required
- Processing payments through Visa, Mastercard, Apple Pay, bank transfer, and crypto rails such as Bitcoin, Ethereum, Tether and Litecoin
- Calculating welcome package and cashback eligibility, T&Cs apply
- Fraud prevention, duplicate account checks and anti-money-laundering screening
- Sending account, security and transaction notifications
- Improving game selection, site performance and mobile play based on usage patterns
Marketing communications
If you opt in, we may email or message you about new games from providers such as Pragmatic Play, Evolution Gaming or NetEnt, or about promotions and cashback offers. You are never required to accept marketing to keep playing, and you can withdraw consent at any time through your account settings or by contacting support. Opting out of marketing does not affect essential service messages such as security alerts or withdrawal confirmations.
How we store and secure your data
Player data is stored on protected systems with access limited to staff who need it to do their job, such as verification, payments and support teams. We apply encryption to sensitive data in transit and use monitoring tools to flag unauthorised access attempts. Payment details are handled through our banking and crypto partners under their own security standards, so 1Red does not store full card numbers on its own servers.
Who we share data with
We share data only where it is genuinely necessary. That includes payment providers who process your deposits and withdrawals, identity verification services used during account checks, game providers such as Play'n GO, Microgaming and Red Tiger where needed to run a game session correctly, and, where legally required, relevant authorities. We do not sell player data to third parties for their own marketing.
Cookies and tracking
Our site uses cookies to keep you logged in, remember your preferences and understand how players use the games lobby and mobile site. You can control cookies through your browser settings, though blocking some cookies may affect how the site functions, including staying logged in during a session.
Your rights as a player
UK players can ask us to confirm what personal data we hold, request a copy of it, ask for corrections if something is inaccurate, or request deletion where we are not required to keep it for legal or regulatory reasons. You can also object to certain uses of your data or ask us to restrict processing while a query is resolved. To exercise any of these rights, use the contact details published in the site footer.
| Data category | Purpose | Typical retention |
|---|---|---|
| Identity documents | Age and identity verification | Duration of account plus a fixed period after closure |
| Payment and transaction records | Processing deposits, withdrawals, cashback | Duration of account plus a fixed period after closure |
| Support communications | Resolving queries, service quality | Retained while relevant to an open or recent case |
| Marketing preferences | Sending or withholding promotional messages | Until you change your preference |
Entity and contact details
The registered company name responsible for operating 1Red, along with our correspondence address and data contact details, is published in the site footer. Please check there for the current entity and contact information before submitting a data request or privacy query.
Responsible gambling and support
Privacy and responsible play go together. If you want to set deposit limits, take a break or close your account, see our responsible gaming page. Free, confidential support is available from GamCare on 0808 8020 133 or at https://www.gamcare.org.uk/, and from BeGambleAware at https://www.begambleaware.org/. 1Red is for players aged 18 and over.
For more on how your data connects to specific parts of the site, see Terms and Conditions, Responsible Gaming and Payments. Ready to play? Register at 1Red and manage your data preferences from your account dashboard.